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The Role of Responsiveness and Assurance in Enhancing Customer Satisfaction: Evidence from CIMB Niaga Bank, Mataram Branch. Econetica [Internet]. 2025 Nov. 2 [cited 2026 Mar. 23];5(1):99-109. Available from: https://ejournal.ununtb.ac.id/index.php/econetica/article/view/472