The Role of Responsiveness and Assurance in Enhancing Customer Satisfaction: Evidence from CIMB Niaga Bank, Mataram Branch. Econetica: Jurnal Sosial, Ekonomi, dan Bisnis, [S. l.], v. 5, n. 1, p. 99–109, 2025. DOI: 10.69503/econetica.v5i1.472. Disponível em: https://ejournal.ununtb.ac.id/index.php/econetica/article/view/472.. Acesso em: 23 mar. 2026.